Capelo, CarlosDias, João Ferreira2005-07Capelo , C & Dias , J F 2005 , ' Strategy Lab Experiences: Bathtub Dynamics ' , Default journal .1646-3730Proceedings of the 12th Annual International Conference on Advances in Management, Washington, DC, USAAs the world changes ever faster, managers increasingly recognize the complexity and turbulence of the business systems in which they are embedded. The management problems are dynamic, while the dynamic complexity comes frequently from few variables with circle and delays interrelations that introduce nonlinearities.The present paper describes a research conducted in Portugal with two different groups - one, academic; the other, professional - where we explored the subjects’ understanding of some basic systems thinking concepts such as stock-flow relationship, feedback processes and time delays.application/pdfengopenAccessSYSTEMS THINKINGSISTEMAS DINÂMICOSGESTÃOTEORIA DOS SISTEMASTOMADA DE DECISÃODYNAMICAL SYSTEMSMANAGEMENTDECISION MAKING