Ribeiro, Rui Pedro Nobre, orient.Zamambo, Armele2018-11-092018-11-092018http://hdl.handle.net/10437/9094Orientação: Rui Pedro Nobre RibeiroOn this thesis I report on my investigation on requirements engineering (RE) practices at the IT department of a specific company (Planad). I have conducted a literature study, interviews, and case projects analysis to reach my goals. I have analyzed several topics based on the literature study, focusing on two areas: the process or all the requirements engineering activities, and the product; input and output delivered by people involved in RE activities. The main goal of this research is to come up with better requirements engineering practices to help Planad improve their current practices. However, I have mapped a framework from the literature by pointing out the indexes or indicators for possible problems in RE practices. And after several interviews and project cases analysis, I have came to the overall conclusion that Planad should focus on a set of subjects or areas in order to improve its RE practices including: requirements management and Tool support, project methods, techniques or tools used in the functional design, requirements changing, non-functional requirements, requirements understanding, and employee’s competency.application/pdfengclosedAccessMESTRADO EM ENGENHARIA INFORMÁTICA E SISTEMAS DE INFORMAÇÃOINFORMÁTICADESENVOLVIMENTO DE SOFTWAREGESTÃOCOMPUTER SCIENCESOFTWARE DEVELOPMENTMANAGEMENTmasterThesis201950022