Guerreiro, Sérgio Luís Proença Duarte, orient.Brás, José Manuel Catarino Barreiros Cascais2018-01-052018-01-052018http://hdl.handle.net/10437/8385Orientação: Sérgio Luís Proença Duarte GuerreiroBusiness Continuity Plan (BCP) ensures the continuity of business processes in catastrophe or disaster situations, building organizational resilience and mitigating risks. Theoretically, BCP covers all the roles throughout the company, and identi es a blueprint of all key functions and processes with the objective of maintaining or restoring critical operations. However, due to poor documentation and misinterpretation of the complex business processes between the stakeholders, pinpointing and documenting all the key functions and processes is still a challenging task. The research methodology used to conduct this thesis was the research of information and literature review and was supported by a case study in an insurance company. It studies and presents a new approach to complement the management of the BCP, supported by a conceptual integration of DEMO and the Business Continuity Planning. It presents an evaluation of this proposal and contributes with outcome learnings from the practice. The aim is to complement and leverage enterprise's domain knowledge about key business processes and functional needs. The bene ts of Design & Engineering Methodology for Organization should be tested in order to represent business processes at any domain, and therefore, aid managers in implementing and maintaining BCP.application/pdfengopenAccessMESTRADO EM ENGENHARIA INFORMÁTICA E SISTEMAS DE INFORMAÇÃOINFORMÁTICASISTEMAS DE INFORMAÇÃOGESTÃO DE SISTEMAS DE INFORMAÇÃOGESTÃO DE EMPRESASGESTÃO DA CONTINUIDADEESTUDOS DE CASOCOMPUTER SCIENCEINFORMATION SYSTEMSINFORMATION SYSTEMS MANAGEMENTBUSINESS MANAGEMENTBUSINESS CONTINUITYCASE STUDIESmasterThesis201776596