Marques, Pedro Carmona2019-07-292019-07-292019http://hdl.handle.net/10437/9703Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing companies to achieve longer and stable relationships with their customers. This requires, among other, organizational changes and novel methodologies for product-service development. In fact, an effective integration allows product-service innovation, which being exploited, contributes significantly to businesses’ competitiveness and sustainability. In this paper, a “roadmap” for NBM definition and implementation is presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a clear understanding of NBM and their integration in a methodology for PSS.application/pdfengopenAccessLIFE-CYCLE MANAGEMENTMANUFACTURING INDUSTRIESNEW BUSINESS MODELS (NBM)PRODUCT- SERVICE SYSTEMS (PSS)SERVICE DESIGN AND DEVELOPMENTarticle