CIEG - Artigos de Revistas Internacionais com Arbitragem Científica

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http://hdl.handle.net/10437/11092

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Percorrer CIEG - Artigos de Revistas Internacionais com Arbitragem Científica por assunto "BALANCED SCORECARD"

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    A system dynamics-based simulation experiment for testing mental model and performance effects of using the balanced scorecard
    (John Wiley & Sons, 2009-01) Capelo, Carlos; Dias, João Ferreira; ECEO - School of Economic and Organisational Sciences
    This study develops a theoretical model that explains the effectiveness of the balanced scorecard approach by means of a system dynamics and feedback learning perspective. Presumably, the balanced scorecard leads to a better understanding of context, allowing managers to externalize and improve their mental models. We present a set of hypotheses about the influence of the balanced scorecard approach on mental models and performance. A test based on a simulation experiment that uses a system dynamics model is performed. The experiment included three types of parameters: financial indicators; balanced scorecard indicators; and balanced scorecard indicators with the aid of a strategy map review. Two out of the three hypotheses were confirmed. It was concluded that a strategy map review positively influences mental model similarity, and mental model similarity positively influences performance.