A system dynamics-based simulation experiment for testing mental model and performance effects of using the balanced scorecard

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dc.contributor.authorCapelo, Carlos
dc.contributor.authorDias, João Ferreira
dc.contributor.institutionECEO - School of Economic and Organisational Sciences
dc.date.issued2009-01
dc.descriptionSystem Dynamics Review
dc.description.abstractThis study develops a theoretical model that explains the effectiveness of the balanced scorecard approach by means of a system dynamics and feedback learning perspective. Presumably, the balanced scorecard leads to a better understanding of context, allowing managers to externalize and improve their mental models. We present a set of hypotheses about the influence of the balanced scorecard approach on mental models and performance. A test based on a simulation experiment that uses a system dynamics model is performed. The experiment included three types of parameters: financial indicators; balanced scorecard indicators; and balanced scorecard indicators with the aid of a strategy map review. Two out of the three hypotheses were confirmed. It was concluded that a strategy map review positively influences mental model similarity, and mental model similarity positively influences performance.en
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dc.identifier.citationCapelo, C & Dias, J F 2009, 'A system dynamics-based simulation experiment for testing mental model and performance effects of using the balanced scorecard', System Dynamics Review.
dc.identifier.issn1099-1727
dc.identifier.urlhttps://www.scopus.com/pages/publications/69249185375
dc.language.isoeng
dc.peerreviewedno
dc.publisherJohn Wiley & Sons
dc.relation.ispartofSystem Dynamics Review
dc.rightsopenAccess
dc.subjectAPRENDIZAGEM
dc.subjectDESEMPENHO
dc.subjectBALANCED SCORECARD
dc.subjectMODELOS MENTAIS
dc.subjectMENTAL MODELS
dc.subjectLEARNING
dc.subjectPERFORMANCE
dc.subjectBALANCED SCORECARD
dc.titleA system dynamics-based simulation experiment for testing mental model and performance effects of using the balanced scorecarden
dc.typearticle

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