A System Dynamics-Based Simulation Experiment for Testing Mental Model and Performance Effects of Using the Balanced Scorecard
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Data
2009-01
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Wiley InterScience - John Wiley & Sons, Inc
Resumo
This study develops a theoretical model that explains the effectiveness of the balanced scorecard approach by means of a system dynamics and feedback learning perspective. Presumably, the balanced scorecard leads to a better understanding of context, allowing managers to externalize
and improve their mental models. We present a set of hypotheses about the influence of the
balanced scorecard approach on mental models and performance. A test based on a simulation
experiment that uses a system dynamics model is performed. The experiment included three types
of parameters: financial indicators; balanced scorecard indicators; and balanced scorecard indicators with the aid of a strategy map review. Two out of the three hypotheses were confirmed. It was concluded that a strategy map review positively influences mental model similarity, and mental model similarity positively influences performance.
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MENTAL MODELS, DOUBLE-LOOP LEARNING, COGNITIVE LIMITATIONS, QUALITY OF FEEDBACK, PERFORMANCE
Citação
Capelo, C.; Dias, J. (2009). A System Dynamics-Based Simulation Experiment for Testing Mental Model and Performance Effects of Using the Balanced Scorecard. System Dynamics Review, 25, pp 1–34.