Inteligência emocional, resiliência e stress nos/as interventores/as sociais
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Data
2023
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Editora
Edições Universitárias Lusófonas
Resumo
Os seres humanos sempre enfrentaram vários obstáculos ao longo de várias gerações, todavia nestes últimos quatro anos viram-se frente a frente com a pandemia COVID-19 e respetivos confinamentos, a hipótese de uma 3ª GM, mudanças climáticas, desastres naturais, subida da inflação e muitas outras dificuldades. Este estudo tem como objetivo avaliar a perceção da inteligência emocional (IE), resiliência (Rs) e stress ocupacional (SO) nos/as interventores/as sociais a exercer em Portugal continental e ilhas, incidindo numa amostra de 237 indivíduos, 215 do sexo feminino e 22 masculino, com idades compreendidas entre os 21 e os 73 anos. Foram aplicados a Escala de IE de Wong e Law, a Escala Breve de Coping Rs e o Inventário de Burnout de Oldenburg. Como resultados, verificou-se que a amostra revela uma perceção média elevada de IE, apresentando-se média quanto à capacidade de regular as suas próprias emoções. Na capacidade de Rs a amostra manifesta resultados medianos. Quanto ao SO este é evidenciado, resultando em valores médio/baixos quanto à capacidade de distanciamento e à perceção de exaustão. Concluiu-se que os/as participantes detêm uma perceção da IE e de Rs mediana para responder de forma adaptativa aos efeitos de stress decorrentes do contexto em que se encontram inseridos/as.
Human beings have always been facing various obstacles over several generations, but in the past four years they have come face to face with the COVID-19 pandemic and its lockdowns, the possibility of 3rd World War, climate change, natural disasters, rising inflation and many other difficulties. This study aims to assess the perception of emotional intelligence, resilience and occupational stress in social workers working in mainland Portugal and the islands, focusing on a sample of 237 individuals, 215 female and 22 male, aged between 21 and 73. The Wong and Law Emotional Intelligence Scale, the Brief Resilience Coping Scale and the Oldenburg Burnout Inventory were applied. The results showed that the sample had a high average perception of emotional intelligence and an average ability to regulate their own emotions. In terms of resilience, the sample revealed average results. Occupational stress is evident, resulting in medium/low values for the ability to detach and the perception of exhaustion. It was concluded that the participants have an average perception of emotional intelligence and resilience to respond adaptively to the effects of stress arising from the context in which they find themselves.
Human beings have always been facing various obstacles over several generations, but in the past four years they have come face to face with the COVID-19 pandemic and its lockdowns, the possibility of 3rd World War, climate change, natural disasters, rising inflation and many other difficulties. This study aims to assess the perception of emotional intelligence, resilience and occupational stress in social workers working in mainland Portugal and the islands, focusing on a sample of 237 individuals, 215 female and 22 male, aged between 21 and 73. The Wong and Law Emotional Intelligence Scale, the Brief Resilience Coping Scale and the Oldenburg Burnout Inventory were applied. The results showed that the sample had a high average perception of emotional intelligence and an average ability to regulate their own emotions. In terms of resilience, the sample revealed average results. Occupational stress is evident, resulting in medium/low values for the ability to detach and the perception of exhaustion. It was concluded that the participants have an average perception of emotional intelligence and resilience to respond adaptively to the effects of stress arising from the context in which they find themselves.
Descrição
Revista Temas Sociais
Palavras-chave
SERVIÇO SOCIAL, ESTUDOS DE CASO, RESILIÊNCIA, INTELIGÊNCIA EMOCIONAL, STRESS OCUPACIONAL, ASSISTENTES SOCIAIS, SOCIAL WORK, CASE STUDIES, RESILIENCE, EMOTIONAL INTELLIGENCE, OCCUPATIONAL STRESS, SOCIAL WORKERS
Citação
Gameiro , F , Ribeiro , C , Bento , B , Coutinho , C , Pereira , M , Silva , M , Santana , T , Varela , C & Raio , A 2023 , ' Inteligência emocional, resiliência e stress nos/as interventores/as sociais ' , Revista Temas Sociais , no. 5 , pp. 28-45 . https://doi.org/10.53809/TS_ISS_2023_n.5_28-45