Riding the waves of emotional culture
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Data
2015
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CIGEST
Resumo
Cultural values create a commonality among its employees in how they interpret and subsequently respond to emotional
issues. Improving management understanding of employee emotions may enhance both productivity and quality of life in the
workplace. Management of culturally diverse environments requires both the ability to meet intellectual challenges and
emotional strategies to empathize with and motivate employees. Learning organization embraces the organization like its
body and increases its current abilities and capabilities to encounter future events. Here, the process of learning expands
throughout the organization and through it all personnel can acquire necessary knowledge and experience, perform their
working duties in the best possible way and the organization can meet its predetermined objectives. Organizations may
promote positive emotions and behaviors that lead to success, and minimize negative ones that waste company resources.
Current literature lacks research data to quantify exactly how much of emotional intelligence is affected by culture. This
paper suggests it is one, the only factor that influences the emotional process.
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APRENDIZAGEM ORGANIZACIONAL, ORGANIZATIONAL LEARNING, INTELIGÊNCIA EMOCIONAL, EMOTIONAL INTELLIGENCE, CULTURA ORGANIZACIONAL, ORGANIZATIONAL CULTURE