Implementação do modelo de gestão estratégica baseado no "Balenced Scorecard" numa empresa interbancária de Serviços de Angola
Miniatura indisponível
Data
2011
Autores
Título da revista
ISSN da revista
Título do Volume
Editora
Resumo
Com a constante evolução das novas tecnologias de informação, as organizações têm
necessidade de implementar novas ferramentas de gestão de forma a gerar vantagens
competitivas, é neste sentido que esta dissertação visa propor a implementação do Modelo de
Gestão estratégica baseado no Balanced Scorecard numa Empresa Interbancária de Serviços,
com o objectivo de auxiliar na criação de capacidades competitivas, mediante uma avaliação
de desempenho mais precisa e estruturada.
Esta ferramenta surgiu como alternativa aos sistemas antigos e tradicionais cujo objectivo
consistia no controlo das actividades realizadas pelos funcionários, sendo que esta
metodologia veio colocar a estratégia no centro das atenções e não somente o controlo, mas só
em 1992 é que ela foi reconhecida como um processo revolucionário que alterava todo o
processo de gestão padrão nas empresas.
Nesta dissertação ira se abordar alguns conceitos desta metodologia, enfatizando, o Mapa de
Estratégia, vantagens pela obtenção desta metodologia; e um estudo prático da aplicação do
Modelo de Gestão Estratégica na EMIS.
Por fim, é de realçar que a grande importância que as empresas têm vindo a atribuir a esta
metodologia e a investir nela, garante a sua relevância como tema de pesquisa num futuro
próximo.
With the constant development of new information technologies, organizations need to implement new management tools in order to generate competitive advantages, in this sense this thesis aims to propose the implementation of the Strategic Management Model based on Balanced Scorecard in a Company Interbank services with the aim of assisting in the creation of competitive capabilities through a performance assessment more precise and structured. This tool has emerged as an alternative to traditional legacy systems and was aimed at controlling the activities performed by employees, the methodology that has put the strategy in the spotlight instead of control, but not until 1992 was it recognized as a revolutionary process that changed the entire standard management process in companies. In this dissertation we discuss concepts of this methodology, emphasizing the strategic map for obtaining advantages from it, and a practical application of Strategic Management Model in EMIS. Finally, it is noteworthy that the great importance that companies have been giving to this methodology and the investment they have been doing on it, guarantees its relevance as a research subject in the near future.
With the constant development of new information technologies, organizations need to implement new management tools in order to generate competitive advantages, in this sense this thesis aims to propose the implementation of the Strategic Management Model based on Balanced Scorecard in a Company Interbank services with the aim of assisting in the creation of competitive capabilities through a performance assessment more precise and structured. This tool has emerged as an alternative to traditional legacy systems and was aimed at controlling the activities performed by employees, the methodology that has put the strategy in the spotlight instead of control, but not until 1992 was it recognized as a revolutionary process that changed the entire standard management process in companies. In this dissertation we discuss concepts of this methodology, emphasizing the strategic map for obtaining advantages from it, and a practical application of Strategic Management Model in EMIS. Finally, it is noteworthy that the great importance that companies have been giving to this methodology and the investment they have been doing on it, guarantees its relevance as a research subject in the near future.
Descrição
Orientação: José Luís Rogado ; Co-orientação: Rui Pedro Ribeiro
Palavras-chave
INFORMÁTICA, GESTÃO DE EMPRESAS, GESTÃO ESTRATÉGICA, TECNOLOGIAS DA INFORMAÇÃO E COMUNICAÇÃO, BALANCED SCORECARD, EMIS, INFORMATION AND COMMUNICATION TECHNOLOGIES, BUSINESS MANAGEMENT, STRATEGIC MANAGEMENT, MESTRADO EM ENGENHARIA DE SOFTWARE E SISTEMAS DE INFORMAÇÃO, COMPUTER SCIENCE, BALANCED SCORECARD