Public sector shared services and the lean methodology : implications on military organizations
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Data
2020
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MDPI
Resumo
During the economic and financial crisis, private and public organizations were subject to
a constant reduction in costs and resources. Public shared service models felt compelled to adopt
the Lean methodology with the aim of reducing costs, reducing waste and increasing employee
satisfaction with the provision of quality services. Against this background, this article aims to evaluate
the impact of the implementation of Shared Services and the inherent benefits of lean management in
the Military Store, Contact Center, Post Office and Internal Portal used by the Portuguese Air Force.
Using a case study methodology, this study portrays the elimination of waste and the optimization of
existing human and financial resources. After the implementation in 2015, it is still possible now to
verify that there is some resistance to change, and the fact that we are dealing with a hierarchical
organization justifies this disadvantage. The implementation and operation of all services in their
entirety allowed the optimization of resources and the simplification of processes, resulting in the
elimination of duplicate tasks.
Descrição
Journal of Open Innovation: Technology, Market, and Complexity
Palavras-chave
GESTÃO, MANAGEMENT, METODOLOGIA LEAN, LEAN METHODOLOGY, OTIMIZAÇÃO, OPTIMIZATION, SETOR PÚBLICO, PUBLIC SECTOR, ESTUDOS DE CASO, CASE STUDIES