Public sector shared services and the lean methodology : implications on military organizations

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dc.contributor.authorCosta, Renato Lopes da
dc.contributor.authorResende, Tiago
dc.contributor.authorDias, Álvaro Lopes
dc.contributor.authorPereira, Leandro
dc.contributor.authorAntónio, Nelson Santos
dc.contributor.institutionTRIE - Transdisciplinary research centre for entrepreneurship and ecosystem innovation
dc.date.issued2020-09
dc.descriptionPublisher Copyright: © 2020 by the authors.
dc.description.abstractDuring the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with the provision of quality services. Against this background, this article aims to evaluate the impact of the implementation of Shared Services and the inherent benefits of lean management in the Military Store, Contact Center, Post Office and Internal Portal used by the Portuguese Air Force. Using a case study methodology, this study portrays the elimination of waste and the optimization of existing human and financial resources. After the implementation in 2015, it is still possible now to verify that there is some resistance to change, and the fact that we are dealing with a hierarchical organization justifies this disadvantage. The implementation and operation of all services in their entirety allowed the optimization of resources and the simplification of processes, resulting in the elimination of duplicate tasks.pt
dc.description.abstractDuring the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with the provision of quality services. Against this background, this article aims to evaluate the impact of the implementation of Shared Services and the inherent benefits of lean management in the Military Store, Contact Center, Post Office and Internal Portal used by the Portuguese Air Force. Using a case study methodology, this study portrays the elimination of waste and the optimization of existing human and financial resources. After the implementation in 2015, it is still possible now to verify that there is some resistance to change, and the fact that we are dealing with a hierarchical organization justifies this disadvantage. The implementation and operation of all services in their entirety allowed the optimization of resources and the simplification of processes, resulting in the elimination of duplicate tasks.en
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dc.identifier.citationCosta, R L D, Resende, T, Dias, Á L, Pereira, L & António, N S 2020, 'Public sector shared services and the lean methodology : implications on military organizations', Journal of Open Innovation: Technology, Market, and Complexity, vol. 6, no. 3, 78. https://doi.org/10.3390/JOITMC6030078
dc.identifier.doihttps://doi.org/10.3390/JOITMC6030078
dc.identifier.issn2199-8531
dc.identifier.urlhttps://www.scopus.com/pages/publications/85091721042
dc.language.isoeng
dc.peerreviewedyes
dc.publisherElsevier B.V.
dc.relation.ispartofJournal of Open Innovation: Technology, Market, and Complexity
dc.rightsopenAccess
dc.subjectGESTÃO
dc.subjectMETODOLOGIA LEAN
dc.subjectOTIMIZAÇÃO
dc.subjectSETOR PÚBLICO
dc.subjectESTUDOS DE CASO
dc.subjectMANAGEMENT
dc.subjectLEAN METHODOLOGY
dc.subjectOPTIMIZATION
dc.subjectPUBLIC SECTOR
dc.subjectCASE STUDIES
dc.titlePublic sector shared services and the lean methodology : implications on military organizationsen
dc.typearticle

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