Bootstrapping enterprise models with business continuity processes and DEMO
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2018
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Business Continuity Plan (BCP) ensures the continuity of business processes in catastrophe
or disaster situations, building organizational resilience and mitigating risks. Theoretically,
BCP covers all the roles throughout the company, and identi es a blueprint
of all key functions and processes with the objective of maintaining or restoring critical
operations. However, due to poor documentation and misinterpretation of the complex
business processes between the stakeholders, pinpointing and documenting all the key
functions and processes is still a challenging task.
The research methodology used to conduct this thesis was the research of information
and literature review and was supported by a case study in an insurance company. It
studies and presents a new approach to complement the management of the BCP, supported
by a conceptual integration of DEMO and the Business Continuity Planning. It
presents an evaluation of this proposal and contributes with outcome learnings from the
practice.
The aim is to complement and leverage enterprise's domain knowledge about key business
processes and functional needs. The bene ts of Design & Engineering Methodology
for Organization should be tested in order to represent business processes at any domain,
and therefore, aid managers in implementing and maintaining BCP.
Descrição
Orientação:
Sérgio Luís Proença Duarte Guerreiro
Palavras-chave
MESTRADO EM ENGENHARIA INFORMÁTICA E SISTEMAS DE INFORMAÇÃO, INFORMÁTICA, SISTEMAS DE INFORMAÇÃO, GESTÃO DE SISTEMAS DE INFORMAÇÃO, GESTÃO DE EMPRESAS, GESTÃO DA CONTINUIDADE, ESTUDOS DE CASO, COMPUTER SCIENCE, INFORMATION SYSTEMS, INFORMATION SYSTEMS MANAGEMENT, BUSINESS MANAGEMENT, BUSINESS CONTINUITY, CASE STUDIES