Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries
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Data
2014
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IGI Global Publishing
Resumo
Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing companies to achieve longer and stable relationships with their customers. This requires, among other, organizational changes and novel methodologies for product-service development. In fact, an effective integration allows product-service innovation, which being exploited, contributes significantly to businesses' competitiveness and sustainability. In this paper, a "roadmap" for NBM definition and implementation is presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a clear understanding of NBM and their integration in a methodology for PSS.
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Publisher Copyright: © 2014, IGI Global.
Palavras-chave
Life-cycle management, Manufacturing industries, New business models (NBM), Product-service systems (PSS), Service design and development
Citação
Marques , P C & Cunha , P F 2014 , ' Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries ' , International Journal of Service Science, Management, Engineering, and Technology , vol. 5 , no. 2 , pp. 66-86 . https://doi.org/10.4018/ijssmet.2014040105