Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries
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2019
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Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns
the delivery of value to their customers. The assessment of the overall value chain, designed and implemented
for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to
higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing
companies to achieve longer and stable relationships with their customers. This requires, among
other, organizational changes and novel methodologies for product-service development. In fact, an effective
integration allows product-service innovation, which being exploited, contributes significantly to businesses’
competitiveness and sustainability. In this paper, a “roadmap” for NBM definition and implementation is
presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies
are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a
clear understanding of NBM and their integration in a methodology for PSS.
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LIFE-CYCLE MANAGEMENT, MANUFACTURING INDUSTRIES, NEW BUSINESS MODELS (NBM), PRODUCT- SERVICE SYSTEMS (PSS), SERVICE DESIGN AND DEVELOPMENT