FCSEA - Artigos de Revistas Nacionais com Arbitragem Científica

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http://hdl.handle.net/10437/10959

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Percorrer FCSEA - Artigos de Revistas Nacionais com Arbitragem Científica por assunto "DOUBLE-LOOP LEARNING"

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    A Feedback Learning and Mental Models Perspective on Strategic Decision Making
    (Edições Universitárias Lusófonas, 2009-04) Capelo, Carlos; Dias, João Ferreira; Faculdade de Ciências Sociais, Educação e Administração
    This study aims to be a contribution to a theoretical model that explains the effectiveness of the learning and decision-making processes by means of a feedback and mental models perspective. With appropriate mental models, managers should be able to improve their capacity to deal with dynamically complex contexts, in order to achieve long-term success. We present a set of hypotheses about the influence of feedback information and systems thinking facilitation on mental models and management performance. We explore, under controlled conditions, the role of mental models in terms of structure and behaviour. A test based on a simulation experiment with a system dynamics model was performed. Three out of the four hypotheses were confirmed. Causal diagramming positively influences mental model structure similarity, mental model structure similarity positively influences mental model behaviour similarity, and mental model behaviour similarity positively influences the quality of the decision.
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    A System Dynamics-Based Simulation Experiment for Testing Mental Model and Performance Effects of Using the Balanced Scorecard
    (Edições Universitárias Lusófonas, 2009-01) Capelo, Carlos; Dias, João Ferreira; Faculdade de Ciências Sociais, Educação e Administração
    This study develops a theoretical model that explains the effectiveness of the balanced scorecard approach by means of a system dynamics and feedback learning perspective. Presumably, the balanced scorecard leads to a better understanding of context, allowing managers to externalize and improve their mental models. We present a set of hypotheses about the influence of the balanced scorecard approach on mental models and performance. A test based on a simulation experiment that uses a system dynamics model is performed. The experiment included three types of parameters: financial indicators; balanced scorecard indicators; and balanced scorecard indicators with the aid of a strategy map review. Two out of the three hypotheses were confirmed. It was concluded that a strategy map review positively influences mental model similarity, and mental model similarity positively influences performance.