A intervenção do departamento de recursos humanos em contexto de mobbing : um estudo de caso numa empresa hoteleira
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Data
2015
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Numa sociedade cada vez mais competitiva a nível organizacional e com um mercado cada vez mais inseguro relativamente à estabilidade no emprego, é cada vez mais frequente o aparecimento de situações de mobbing no interior das organizações. Embora esta seja uma temática que já exista desde o aparecimento das relações laborais e que esteja presente em todos os países, é ainda pouco estudada ao nível da comunidade Europeia.
Sendo assim, com este estudo, pretendeu-se estudar a existência ou não da prática de mobbing numa empresa do sector hoteleiro, bem como comprovar que, maioritariamente, o tipo de mobbing que se visualiza é aquele que ocorre de forma vertical descendente. Para se proceder a um estudo mais conciso da temática, foi elaborada uma revisão de literatura extensiva, bem como foram aplicados questionários a todos os colaboradores da organização em estudo, de forma a conseguirmos comprovar todos os objetivos a que nos propomos.
Após uma análise estatística dos dados recolhidos com o inquérito realizado, podemos concluir que no seio desta organização hoteleira já existiram/existem diversos casos de mobbing, apesar de na atualidade estarem mais diminutos que há uns anos atrás. Foi ainda verificado que os fenómenos de mobbing na sua generalidade foram praticados pelo superior hierárquico, numa tentativa que o colaborador abandonasse a organização de livre e espontânea vontade, sem o mesmo ter de o despedir e pagar os seus direitos.
Podemos ainda concluir que apesar de se observar fenómenos de mobbing em ambos os sexos, o mais afetado na empresa em causa foi o feminino, sendo que em grande parte devido ao facto de os colaboradores serem maioritariamente do sexo feminino.
In a society that’s becoming more and more competitive in the organizational level and with an increasingly insecure market with regard to job stability, it’s even more and more frequent the appearance of mobbing situations inside organizations. Although this thematic that already existed since the appearance of labour relations and is present in all countries, it’s still understudied in the European community level. Therefore, with this study, it was intended to study the existence or nonexistence of mobbing practice in a company in the hotel sector, as well as prove that most of the type of mobbing that is displayed is the one that occurs vertically downwards. To proceed to a more concise study of the thematic, an extensive literature review was elaborated, as well as apply questionnaires to every collaborator of the company in study, attempting to prove all the goals we set ourselves. After a statistical analysis of the of the collected data with the conducted survey, we can conclude that within this hotel organization have existed/exist several cases of mobbing, although nowadays they’re more diminutive than a few years ago. It was also verified that the mobbing phenomena in general has been carried out by the hierarchical superior in an attempt to make the collaborator leave the organization of their own free will, without even having to fire them and pay their rights. We can also conclude that although we observed mobbing phenomena in both sexes, the most affected in the company in question was female, that being a large part due to the fact that the collaborators are mainly of the feminine sex.
In a society that’s becoming more and more competitive in the organizational level and with an increasingly insecure market with regard to job stability, it’s even more and more frequent the appearance of mobbing situations inside organizations. Although this thematic that already existed since the appearance of labour relations and is present in all countries, it’s still understudied in the European community level. Therefore, with this study, it was intended to study the existence or nonexistence of mobbing practice in a company in the hotel sector, as well as prove that most of the type of mobbing that is displayed is the one that occurs vertically downwards. To proceed to a more concise study of the thematic, an extensive literature review was elaborated, as well as apply questionnaires to every collaborator of the company in study, attempting to prove all the goals we set ourselves. After a statistical analysis of the of the collected data with the conducted survey, we can conclude that within this hotel organization have existed/exist several cases of mobbing, although nowadays they’re more diminutive than a few years ago. It was also verified that the mobbing phenomena in general has been carried out by the hierarchical superior in an attempt to make the collaborator leave the organization of their own free will, without even having to fire them and pay their rights. We can also conclude that although we observed mobbing phenomena in both sexes, the most affected in the company in question was female, that being a large part due to the fact that the collaborators are mainly of the feminine sex.
Descrição
Orientação: Carla Marisa Rebelo Magalhães
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MESTRADO EM GESTÃO, GESTÃO DE RECURSOS HUMANOS, HUMAN RESOURCES MANAGEMENT, CLIMA ORGANIZACIONAL, ORGANIZATIONAL CLIMATE, MOBBING, MOBBING