A influência da comunicação dos líderes na motivação : estudo de caso nas forças armadas portuguesas
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A presente dissertação estuda as dificuldades vividas de recrutamento e retenção do pessoal que existem nas Forças Armadas Portuguesas (FFAA), sendo uma das principais razões a falta de motivação, e têm como objetivo geral contribuir para aprofundar o conhecimento das formas de comunicação e de liderança que as chefias militares exercem para com os seus subordinados, assim como conhecer qual é o seu efeito na motivação e por consequência na performance do pessoal. O estudo da performance organizacional no serviço pode ser medido pelos níveis motivacionais que um individuo possui no seio das suas funções, influenciado pelas formas de liderança e comunicação organizacional. O regular funcionamento das Forças Armadas de um Estado depende da capacidade de obtenção e de fixação de recursos humanos nas fileiras. Face aos problemas atualmente existentes na comunicação, liderança e motivação na Força Aérea Portuguesa, surge a seguinte questão subjacente à investigação: "As comunicações dos líderes influenciam o desempenho dos militares portugueses através da sua motivação?". As opções metodológicas da parte prática são justificadas com base no objeto e objetivos da investigação e no posicionamento epistemológico e ontológico do investigador. Trata-se de um estudo descritivo de natureza quantitativa e os dados foram recolhidos através de um inquérito por questionário, aplicado à população ativa, na reserva e na disponibilidade de organizações militares com dependência do Estado-Maior General das Forças Armadas (EMGFA), e recolheram-se 105 participações válidas, não sendo a amostra representativa da população. A análise realizada através do instrumento de recolha de dados permitiu constatar a forma de como a comunicação e liderança dos superiores hierárquicos influencia a motivação dos subordinados e os fatores que mais tendem a afetar a performance que lhes são intrínsecos. A investigação permitiu verificar lacunas existentes nas FFAA que caso sejam resolvidas podem beneficiar estas organizações na medida que conseguem reter mais colaboradores nas suas fileiras e conseguem ter mais colaboradores a atingir desempenhos superiores.
This dissertation studies the difficulties experienced in recruiting and retaining personnel that exist in the Portuguese Armed Forces (FFAA), one of the main reasons being the lack of motivation, and its general objective is to contribute to deepening knowledge of forms of communication and leadership that military leaders exercise towards their subordinates, as well as knowing what their effect is on motivation and consequently on staff performance. The study of organizational performance in the service can be measured by the motivational levels that an individual has within their functions, influenced by the forms of leadership and organizational communication. The regular functioning of a State's Armed Forces depends on the ability to obtain and retain human resources in the ranks. In view of the problems currently existing in communication, leadership and motivation in the Portuguese Air Force, the following question arises underlying the research: «Do leaders' communications influence the performance of Portuguese military personnel through their motivation?». The methodological options of the practical part are justified based on the object and objectives of the research and the epistemological and ontological positioning of the researcher. This is a descriptive study of a quantitative nature, and the data were collected through a questionnaire survey, applied to the active population, in the reserve and in the availability of military organizations dependent on the General Staff of the Armed Forces (EMGFA), and 105 valid entries were collected, non-representative sample of the population. The analysis carried out using the data collection instrument allowed us to verify how the communication and leadership of hierarchical superiors influences the motivation of subordinates and the factors that most tend to affect their intrinsic performance. The investigation made it possible to verify existing gaps in the AAFF which, if resolved, could benefit these organizations as they are able to retain more employees in their ranks and have more employees achieving superior performance.
This dissertation studies the difficulties experienced in recruiting and retaining personnel that exist in the Portuguese Armed Forces (FFAA), one of the main reasons being the lack of motivation, and its general objective is to contribute to deepening knowledge of forms of communication and leadership that military leaders exercise towards their subordinates, as well as knowing what their effect is on motivation and consequently on staff performance. The study of organizational performance in the service can be measured by the motivational levels that an individual has within their functions, influenced by the forms of leadership and organizational communication. The regular functioning of a State's Armed Forces depends on the ability to obtain and retain human resources in the ranks. In view of the problems currently existing in communication, leadership and motivation in the Portuguese Air Force, the following question arises underlying the research: «Do leaders' communications influence the performance of Portuguese military personnel through their motivation?». The methodological options of the practical part are justified based on the object and objectives of the research and the epistemological and ontological positioning of the researcher. This is a descriptive study of a quantitative nature, and the data were collected through a questionnaire survey, applied to the active population, in the reserve and in the availability of military organizations dependent on the General Staff of the Armed Forces (EMGFA), and 105 valid entries were collected, non-representative sample of the population. The analysis carried out using the data collection instrument allowed us to verify how the communication and leadership of hierarchical superiors influences the motivation of subordinates and the factors that most tend to affect their intrinsic performance. The investigation made it possible to verify existing gaps in the AAFF which, if resolved, could benefit these organizations as they are able to retain more employees in their ranks and have more employees achieving superior performance.