Turismo inclusivo : a acessibilidade da cidade de Lisboa enquanto destino turístico
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Data
2022
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Resumo
A acessibilidade plena a pessoas com mobilidade reduzida, aplicada ao turismo, é
de difícil concretização e não deve ser vista de forma absoluta, mas como uma
preocupação de tornar os serviços turísticos mais acessíveis e centrados nas necessidades
específicas e individuais das pessoas enquanto turistas, devendo as entidades nacionais e
regionais adotarem boas práticas, de modo a construir um turismo de todos, para todos.
Neste estudo foi utilizado o método Delphi, um método qualitativo que pretende
reunir, junto de peritos da área do turismo, um conjunto de conhecimentos sobre um
determinado tópico. Assim sendo, tendo em conta estas características, definiu-se um
painel de membros, de doze especialistas. Foram definidos como objetivos, analisar a
competitividade de um destino para pessoas com mobilidade reduzida, analisar se Lisboa
é atrativa e inclusiva tendo em conta as infraestruturas, serviços, hospitalidade, atrações
turísticas e acessibilidades, de forma a responder ao objetivo geral - verificar a
acessibilidade e atratividade da cidade de Lisboa enquanto destino turístico.
Esta metodologia qualitativa foi especificada e apoiada com uma metodologia
quantitativa, onde através de uma análise de conteúdos e dos dados estatísticos recolhidos
nas entrevistas, delimitou-se, após um grau de concordância entre os especialistas
determinadas características e elementos fundamentais a ter em conta para a
acessibilidade de Lisboa para pessoas com mobilidade reduzida que influencia a sua
competitividade com outros destinos turísticos.
Os resultados obtidos no estudo demonstram que os fatores e recursos de Lisboa
são cada vez mais acessíveis a pessoas com mobilidade reduzida. Concluiu-se que o
entretenimento, as infraestruturas gerais e de turismo, os alojamentos, as várias atividades
e os recursos culturais e a qualidade dos serviços, são as que apresentam uma maior
acessibilidade para pessoas com mobilidade reduzida, ao contrário do marketing de um
destino, das acessibilidades e dos recursos naturais.
Full accessibility for people with reduced mobility, applied to tourism, is difficult to implement and should not be seen in an absolute way (as a burden or a nuisance NT), but as a concern to make tourist services more accessible and focused on the specific and individual needs of people as tourists with national and regional entities adopting good practices to build tourism by everyone, to everyone. From the research carried out, it appears that these good practices are already being implemented and considered though in a very feeble way In this study, the Delphi method was used, a qualitative methodology that aims to gather, in alliance with experts in the field of tourism, a set of knowledge on a given topic. Therefore, taking in consideration these characteristics, a panel of members was defined consisting of twelve experts. The objectives defined were analyzing the competitiveness of a destination for people with reduced mobility; analyzing whether Lisbon is attractive and inclusive, bearing in mind infrastructure, services, hospitality, tourist attractions and accessibility to respond to the general objective – to verify accessibility and attractiveness of the city of Lisbon as a tourist destination. This qualitative methodology was specified and supported by a quantative one, where, through an analysis of content and statistical data collected in the interviews, it was delimited, after an agreement between the specialists, certain characteristics, and fundamental elements to be taken into consideration for Lisbon’s accessibility for people with reduced mobility which influences its competitiveness with other tourist destinations The results obtained in this study demonstrate that Lisbon’s factors and resources are getting increasingly accessible to people with reduced mobility. It was concluded that entertainment, general and tourism infrastructure, accommodation, range of activities and cultural resources, and the quality of services are the ones that present greater accessibility for people with reduced mobility, which is not the case for marketing of a destination, accessibility, and natural resources.
Full accessibility for people with reduced mobility, applied to tourism, is difficult to implement and should not be seen in an absolute way (as a burden or a nuisance NT), but as a concern to make tourist services more accessible and focused on the specific and individual needs of people as tourists with national and regional entities adopting good practices to build tourism by everyone, to everyone. From the research carried out, it appears that these good practices are already being implemented and considered though in a very feeble way In this study, the Delphi method was used, a qualitative methodology that aims to gather, in alliance with experts in the field of tourism, a set of knowledge on a given topic. Therefore, taking in consideration these characteristics, a panel of members was defined consisting of twelve experts. The objectives defined were analyzing the competitiveness of a destination for people with reduced mobility; analyzing whether Lisbon is attractive and inclusive, bearing in mind infrastructure, services, hospitality, tourist attractions and accessibility to respond to the general objective – to verify accessibility and attractiveness of the city of Lisbon as a tourist destination. This qualitative methodology was specified and supported by a quantative one, where, through an analysis of content and statistical data collected in the interviews, it was delimited, after an agreement between the specialists, certain characteristics, and fundamental elements to be taken into consideration for Lisbon’s accessibility for people with reduced mobility which influences its competitiveness with other tourist destinations The results obtained in this study demonstrate that Lisbon’s factors and resources are getting increasingly accessible to people with reduced mobility. It was concluded that entertainment, general and tourism infrastructure, accommodation, range of activities and cultural resources, and the quality of services are the ones that present greater accessibility for people with reduced mobility, which is not the case for marketing of a destination, accessibility, and natural resources.
Descrição
Orientação: Mafalda Luísa de Almeida Serra Patuleia
Palavras-chave
MESTRADO EM TURISMO, TURISMO, TOURISM, INCLUSÃO SOCIAL, SOCIAL INCLUSION, COMPETITIVIDADE, COMPETITIVENESS, DESTINOS TURÍSTICOS, TOURIST DESTINATIONS, ACESSIBILIDADE, ACCESSIBILITY, CIDADÃOS COM MOBILIDADE REDUZIDA, CITIZENS WITH REDUCED MOBILITY