Envelhecimento, satisfação e qualidade no Centro Apoio Sócio Cultural Unidade Zambujalense
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Data
2012
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Esta investigação sob a forma de dissertação de mestrado teve como objetivo
principal, envolver os idosos e/ou familiares enquanto elementos determinantes na avaliação
dos serviços prestados por esta instituição. Avaliar os serviços é fundamental e determinante
no processo de evolução e caminho a seguir, rumo á certificação e qualificação dos
equipamentos sociais destinados aos idosos, o Centro Apoio Sócio Cultural Unidade
Zambujalense (CASCUZ) é um dos equipamentos de referência no Concelho de Sesimbra.
Ao elaborar os questionários de satisfação, foi tido como base de trabalho, os
manuais da segurança social para as respostas sociais contudo, houve a necessidade de adotar
e reformular estes instrumentos, tendo em conta a realidade institucional e o baixo nível de
escolaridade dos clientes incluídos na amostra. Foram estruturados três questionários
diferenciados, para clientes e familiares, de Lar e CD e um de Serviço de Apoio Domiciliário,
especifico para a resposta, domiciliária. Nos critérios de inclusão dos participantes na
amostra, foi tido por base, a triagem inicial com a seleção dos clientes com e sem deterioração
cognitiva, através da aplicação do Mini Mental State, com a opção de aplicar o inquérito ao
cliente ou ao familiar, tendo sido suprido o item de avaliação do calculo, devido ao facto do
índice de escolaridade ser muito baixo
Do estudo analítico, destaca-se de forma visível a satisfação dos clientes com todas
as respostas sociais: Lar, CD e Serviço de Apoio Domiciliário. Tornando-se relevante, no
entendimento da questão a qualidade de vida subjacente, nos utilizadores dos serviços desta
instituição.
This research in the form of dissertation aimed to involve the elderly and / or family members as key factors in the evaluation of services provided by this institution. Evaluate the services is crucial and determinant in the evolution process and way forward towards qualification and certification will of social facilities for the elderly, the Centro Apoio Sócio Cultural Unidade Zambujalense(CASCUZ) is one of the reference equipment in the municipality of Sesimbra. In preparing the satisfaction questionnaires, was taken as a base, the manuals of social security for social responses however, there was the need to adopt and reshape these instruments, taking into account the institutional reality and the low level of education of customers included in sample. Three questionnaires were structured differentiated, for clients and family, Home and Day Center and a Home Support Service, specific for the response, at his residence. The inclusion criteria of participants in the sample was taken based on the initial screening with customers' selection with and without cognitive impairment, by applying the Mini Mental State, with the option to apply the survey to the client or family, having was procured item for assessment of calculation, because the level of education be very low, from the analytical study stands out visibly customer satisfaction with all social responses: Home, Day Center and Home Support Service. Becoming relevant in understanding the question underlying the quality of life in users of its departments.
This research in the form of dissertation aimed to involve the elderly and / or family members as key factors in the evaluation of services provided by this institution. Evaluate the services is crucial and determinant in the evolution process and way forward towards qualification and certification will of social facilities for the elderly, the Centro Apoio Sócio Cultural Unidade Zambujalense(CASCUZ) is one of the reference equipment in the municipality of Sesimbra. In preparing the satisfaction questionnaires, was taken as a base, the manuals of social security for social responses however, there was the need to adopt and reshape these instruments, taking into account the institutional reality and the low level of education of customers included in sample. Three questionnaires were structured differentiated, for clients and family, Home and Day Center and a Home Support Service, specific for the response, at his residence. The inclusion criteria of participants in the sample was taken based on the initial screening with customers' selection with and without cognitive impairment, by applying the Mini Mental State, with the option to apply the survey to the client or family, having was procured item for assessment of calculation, because the level of education be very low, from the analytical study stands out visibly customer satisfaction with all social responses: Home, Day Center and Home Support Service. Becoming relevant in understanding the question underlying the quality of life in users of its departments.
Descrição
Orientação: Maria Irene Lopes Bogalho de Carvalho
Palavras-chave
SERVIÇO SOCIAL, GERONTOLOGIA SOCIAL, ENVELHECIMENTO, SATISFAÇÃO COM A VIDA, QUALIDADE DE VIDA, SOCIAL WORK, SOCIAL GERONTOLOGY, AGEING, LIFE SATISFACTION, QUALITY OF LIFE, MESTRADO EM GERONTOLOGIA SOCIAL