Inteligência emocional: associação com job engagement em enfermeiros, no contexto da oncologia
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2014
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A inteligência emocional e o job engagement são constructos que têm sido principalmente trabalhados no contexto da psicologia. No entanto, as investigações recentes destes constructos na área de enfermagem têm promovido a compreensão do papel das emoções na interação humana do cuidar em contexto de saúde física. Os enfermeiros que desempenham funções na área oncológica vivem momentos de forte intensidade emocional que, de forma a serem bem geridas (i.e., garantindo em simultâneo a qualidade da assistência e o bem-estar do profissional), implicam o desenvolvimento de competências de inteligência emocional. Por outro lado, a exposição regular a situações de desgaste emocional tem impacto no que se refere à capacidade individual de trabalho e ao job engagement.
O estudo aqui apresentado baseia-se numa abordagem quantitativa, observacional e transversal com recolha de dados feita através de questionários autoadministrados. A amostra é de natureza não probabilística (i.e., intencional) de enfermeiros que desempenham funções no Serviço de Oncologia do Hospital de Santa Maria, Centro Hospitalar Lisboa Norte (HSM) e no Instituto Português de Oncologia de Lisboa (IPO). A avaliação de job engagement foi feita através da versão portuguesa do UWES (Marques-Pinto, 2008) e a de inteligência emocional através do questionário desenvolvido e validado por Rego e Fernandes (2005).
Participaram no estudo 112 enfermeiros (79 do IPO e 33 do HSM). Os questionários apresentaram, neste estudo, boa consistência interna. Todas as dimensões da inteligência emocional e no seu global apresentam valores que se situam acima da média do valor médio possível para as escalas. Foi encontrada correlação significativa positiva entre inteligência emocional e job engagement. Foi também encontrada correlação positiva entre o número de anos de profissão de enfermagem na área da oncologia e a pontuação total das escalas de job engagement e de inteligência emocional.
Emotional intelligence and job engagement are constructs that have been mainly studied in the context of psychology. However, recent investigations of these constructs in nursing has promoted the understanding of the role of emotions in human interaction of care in the context of physical health. Nurses who hold positions in oncology live moments of high emotional intensity, so as to be well managed (ie, while ensuring the welfare of professional and quality of care), imply the development of emotional intelligence competencies. Conversely, regular exposure to emotional stress situations impacts regarding the individual's ability to work and engagement job. The study is based on a quantitative, observational and cross-sectional approach, in which a factor analysis of the data was taken. The sample is non-probabilistic nature (intentional), comprises 112 nurses serving in Santa Maria Hospital and the Portuguese Oncology Institute of Lisbon. In the case in the study population, oncology nurses in the context in which it was intended to measure your emotional intelligence in combination with job engagement. All dimensions of emotional intelligence and its global feature values that are above the mean of the average value possible for the scales. The results show that there is significant correlation between emotional intelligence and job engagement. It was found out that nurses who have higher levels of emotional intelligence are more engaged.
Emotional intelligence and job engagement are constructs that have been mainly studied in the context of psychology. However, recent investigations of these constructs in nursing has promoted the understanding of the role of emotions in human interaction of care in the context of physical health. Nurses who hold positions in oncology live moments of high emotional intensity, so as to be well managed (ie, while ensuring the welfare of professional and quality of care), imply the development of emotional intelligence competencies. Conversely, regular exposure to emotional stress situations impacts regarding the individual's ability to work and engagement job. The study is based on a quantitative, observational and cross-sectional approach, in which a factor analysis of the data was taken. The sample is non-probabilistic nature (intentional), comprises 112 nurses serving in Santa Maria Hospital and the Portuguese Oncology Institute of Lisbon. In the case in the study population, oncology nurses in the context in which it was intended to measure your emotional intelligence in combination with job engagement. All dimensions of emotional intelligence and its global feature values that are above the mean of the average value possible for the scales. The results show that there is significant correlation between emotional intelligence and job engagement. It was found out that nurses who have higher levels of emotional intelligence are more engaged.
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Orientação: Vasco Reis; co-orientação: Osvaldo Santos
Palavras-chave
SAÚDE, GESTÃO DE UNIDADES DE SAÚDE, MESTRADO EM GESTÃO DE UNIDADES DE SAÚDE, INTELIGÊNCIA EMOCIONAL, ENFERMAGEM, JOB ENGAGEMENT, ONCOLOGIA, ESTUDOS DE CASO, PORTUGAL, LISBOA, EMOTIONAL INTELLIGENCE, NURSING, ONCOLOGY, JOB ENGAGEMENT, CASE STUDIES, PORTUGAL, LISBON, HEALTH, HEALTH UNITS MANAGEMENT