Implementação de um programa integrado de gestão de recursos humanos : uma proposta para a melhoria do clima organizacional e do desempenho na Servimetro
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Este projeto analisa o programa integrado de gestão de recursos humanos na empresa Servimetro - Serviços de Metrologia para melhorar o clima organizacional e o desempenho empresarial. Um novo programa proposto é apoiado por resultados académicos atuais que indicam que os métodos de recrutamento e seleção, formação e desenvolvimento e compensação, juntamente com a responsabilidade social da empresa e a identificação organizacional, conduzem a resultados organizacionais benéficos. O programa proposto, denominado Programa Integrado de Empenhamento e Desenvolvimento, está estruturado em torno de quatro eixos: desenvolvimento da carreira, remuneração e benefícios estratégicos, empenhamento e clima interno, bem como responsabilidade social e ética. A implementação segue estas fases sequenciais: diagnóstico e planeamento, depois execução e monitorização até chegar às fases de avaliação e consolidação. O projeto acompanha o seu sucesso através de várias métricas de desempenho que medem o desempenho do clima e o envolvimento dos funcionários, juntamente com os valores de produtividade e de retenção dos funcionários, bem como os índices de satisfação dos clientes e o grau de identificação dos funcionários com a organização. O projeto mantém o seu foco na Servimetro - Serviços de Metrologia, enquanto disponibiliza conhecimento estratégico para adaptação a organizações de vários sectores de atividade. No entanto, as organizações necessitam de ajustes cuidadosamente ponderados para se adequarem às suas necessidades organizacionais locais. As limitações do projeto prendem-se com a escolha de dados longitudinais insuficientes e com as restrições de generalização, sendo necessário que a investigação futura planeada utilize metodologias completas em contextos variados e com múltiplas variáveis mediadoras.
This project investigates an integrated human resource management program at Servimetro – Metrology Services, to improve organizational climate and business performance. A proposed new program is supported by current academic findings which indicate that recruitment and selection methods, training and development, and compensation, together with corporate social responsibility and organizational identification, lead to beneficial organizational outcomes. The proposed program, called the Integrated Engagement and Development Program, is structured around four axes: career development, strategic compensation and benefits, engagement and internal climate, as well as social responsibility and ethics. Implementation follows these sequential phases: diagnosis and planning, then execution and monitoring until reaching the evaluation and consolidation phases. The project tracks its success through various performance metrics that measure climate performance and employee engagement, along with productivity and employee retention figures, as well as customer satisfaction ratings and the degree to which employees identify with the organization. The project maintains its focus on Servimetro – Metrology Services, while at the same time making strategic knowledge available for adaptation to organizations in various sectors of activity. However, organizations need carefully considered adjustments to suit their local organizational needs. The limitations of the projects relate to the choice of insufficient longitudinal data and the restrictions on generalization, and future planned research needs to use complete methodologies in varied contexts and with multiple mediating variables.
This project investigates an integrated human resource management program at Servimetro – Metrology Services, to improve organizational climate and business performance. A proposed new program is supported by current academic findings which indicate that recruitment and selection methods, training and development, and compensation, together with corporate social responsibility and organizational identification, lead to beneficial organizational outcomes. The proposed program, called the Integrated Engagement and Development Program, is structured around four axes: career development, strategic compensation and benefits, engagement and internal climate, as well as social responsibility and ethics. Implementation follows these sequential phases: diagnosis and planning, then execution and monitoring until reaching the evaluation and consolidation phases. The project tracks its success through various performance metrics that measure climate performance and employee engagement, along with productivity and employee retention figures, as well as customer satisfaction ratings and the degree to which employees identify with the organization. The project maintains its focus on Servimetro – Metrology Services, while at the same time making strategic knowledge available for adaptation to organizations in various sectors of activity. However, organizations need carefully considered adjustments to suit their local organizational needs. The limitations of the projects relate to the choice of insufficient longitudinal data and the restrictions on generalization, and future planned research needs to use complete methodologies in varied contexts and with multiple mediating variables.