O impacto do modelo equass na qualidade de vida dos idosos - o caso AFID Sénior
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2019
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A presente investigação está inserida no âmbito do Mestrado em Serviço Social: Gestão de Unidades Sociais e de Bem-Estar do Instituto de Serviço Social da Universidade Lusófona de Humanidades e Tecnologias de Lisboa. A investigação «Impacto do Modelo EQUASS na Qualidade de Vida dos Idosos – O Caso AFID Sénior» foi desenvolvida na AFID Geração, na Resposta Social Estrutura Residencial para Idosos [ERPI], e procura compreender em que medida o Modelo EQUASS, contribui para a Qualidade de Vida dos Idosos através da metodologia utilizada de Estudo de Caso. O envelhecimento é um tema atual, renovado e pertinente com repercussões sobre todos nós enquanto sociedade. É necessário proporcionar serviços duradouros, estáveis e adequados à problemática biopsicossocial das pessoas idosas. É crucial a implementação de um Sistema de Gestão da Qualidade, para acautelar a segurança de pessoas e bens, e para atingir os objetivos sociais propostos por estas organizações, que têm feito crescer a economia social e solidária. Para além da norma NP EN ISO 9001, têm sido aplicados mais dois modelos específicos de avaliação da qualidade nas respostas sociais, o European Quality in Social Services «EQUASS» e os Modelos de Avaliação da Qualidade das Respostas Sociais «MAQRS» do Instituto da Segurança Social. Para a concretização dos objetivos da presente investigação foi aplicado o Questionário WHOQOL-BREF e WHOQOL- OLD Versão portuguesa, a uma amostra de 11 idosos que já tinham anteriormente realizado o questionário WHOQOL-BREF, para assim, poder comparar-se os resultados. Procedeu-se a uma análise descritiva dos princípios do Modelo EQUASS realizados pela organização através da análise de vários documentos integrados no Manual da Qualidade, para atestar o impacto positivo que o Modelo referido teve na Qualidade de Vida dos/as idosos/as em questão.
This investigation is part of the Master degree in Social Work - Management in Social and Welfare Units which belongs to the Institute of Social Service in Lusofona University of Humanities and Technologies of Lisbon. The present investigation «Impact of the EQUASS Quality Assessment Model on the Quality of Life of the Elderly - The AFID Senior Case» was developed in the AFID Institution in the department of Social Residential Structure for older people, and seeks to understand in what extent the EQUASS Model contributes to the Quality of Life in elderly through the methodology of case study. Aging is a current, renewed and pertinent theme with repercussions on all society. It is necessary to provide long-term and appropriate services for discussion and resolution of biopsychosocial problems of the elderly. It is crucial to implement a Quality Management System because people’s health and goods is indisputable and we must have the goal to produce social and solidarity economy grow, and to do so it’s necessary to achieve the social objectives proposed by these organizations. In addition to the NP EN ISO 9001 standard, two more specific quality assessment models have been applied in social demands, the European Quality in Social Services «EQUASS» and the Social Responsibility Quality Assessment Models «MAQRS» of the Institute of Social Security System. In order to achieve the objectives on present investigation, the WHOQOL-BREF and WHOQOL-OLD Questionnaire Portuguese version was applied to a sample of 11 elderly people who had previously performed the WHOQOL-BREF questionnaire in order to compare the results. A descriptive analysis of the principles of the EQUASS Model carried out by the organization through the analysis of several documents integrated in the Quality Manual was carried out, to attest to the positive impact that the Model had on the Quality of Life of the elderly in question.
This investigation is part of the Master degree in Social Work - Management in Social and Welfare Units which belongs to the Institute of Social Service in Lusofona University of Humanities and Technologies of Lisbon. The present investigation «Impact of the EQUASS Quality Assessment Model on the Quality of Life of the Elderly - The AFID Senior Case» was developed in the AFID Institution in the department of Social Residential Structure for older people, and seeks to understand in what extent the EQUASS Model contributes to the Quality of Life in elderly through the methodology of case study. Aging is a current, renewed and pertinent theme with repercussions on all society. It is necessary to provide long-term and appropriate services for discussion and resolution of biopsychosocial problems of the elderly. It is crucial to implement a Quality Management System because people’s health and goods is indisputable and we must have the goal to produce social and solidarity economy grow, and to do so it’s necessary to achieve the social objectives proposed by these organizations. In addition to the NP EN ISO 9001 standard, two more specific quality assessment models have been applied in social demands, the European Quality in Social Services «EQUASS» and the Social Responsibility Quality Assessment Models «MAQRS» of the Institute of Social Security System. In order to achieve the objectives on present investigation, the WHOQOL-BREF and WHOQOL-OLD Questionnaire Portuguese version was applied to a sample of 11 elderly people who had previously performed the WHOQOL-BREF questionnaire in order to compare the results. A descriptive analysis of the principles of the EQUASS Model carried out by the organization through the analysis of several documents integrated in the Quality Manual was carried out, to attest to the positive impact that the Model had on the Quality of Life of the elderly in question.
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Orientação: Carla Sofia Rocha Silva
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MESTRADO EM SERVIÇO SOCIAL - GESTÃO DE UNIDADES SOCIAIS E DE BEM-ESTAR, SERVIÇO SOCIAL, GESTÃO DA QUALIDADE, QUALIDADE DE VIDA, IDOSOS, SOCIAL WORK, QUALITY MANAGEMENT, QUALITY OF LIFE, ELDERLY