As unidades documentais do Instituto Politécnico de Santarém : fator de desenvolvimento para o processo de informação
Miniatura indisponível
Ficheiros
Data
2012
Autores
Título da revista
ISSN da revista
Título do Volume
Editora
Resumo
Na última década, o ensino superior em Portugal sofreu alterações significativas no seu processo de ensino-aprendizagem, modificações essas que, por extensão, se vêem reflectidos nas Bibliotecas Univeristárias e Politécnicas. Este trabalho de investigação foca-se no estudo das 5 bibliotecas integradas no Instituto Politécnico de Santarém com objetivo de aferir a situação atual destas, bem como o grau de satisfação dos estudantes/utilizadores em relação às mesmas, considerando as suas dimensões orgânica-funcional e a prestação de serviços, por forma adaptá-las às novas exigências. Trata-se de um estudo descritivo, analítico e transversal que contou com uma amostra de 359 inquiridos, dos quais foi recebida a totalidade dos questionários enviados. Os instrumentos utilizados para recolha de dados, foi um questionário distribuído aos utilizadores das Bibliotecas do Instituto Politécnico de Santarém, dividido em 3 partes: caracterização socio-institucional dos inquiridos; relação/utilização dos inquiridos com a biblioteca do IPS que frenquentam e grau de satisfação dos inquiridos em relação aos serviços prestados e em relação à atitude/atendimento dos profissionais da informação destas mesmas bibliotecas. Dos resultados obtidos, demonstra-se a necessidade de uma maior eficácia das unidades documentais que integram o IPS a qual passa pela partilha e investimento ao nível dos recursos tecnológicos e humanos adequando-os às exigências preconizadas para o novo Espaço Europeu de Ensino Superior - EEES. Demonstra-se ainda que na generalidade, os estudantes/utilizadores das 5 bibliotecas estudadas encontram satisfação média no que se refere à globalidade dos serviços disponibilizados pelas mesmas, assim como: uns procedimentos profissionais do pessoal técnico a exercer funções nessas unidades documentais. Demonstra-se necessário não só refletir sobre a necessidade de levar a cabo e regularmente ações de formação dos utilizadores (professores e alunos) no intuito de dotar estes de "empowerment" adequado às suas reais necessidades, como também criar sinergias adequadas à implementação de serviços apoioados na convergência de experiências e formação específica dos profissionais de informação do IPS, que se constituam como uma mais-valia no papel ativo dos estudantes para construção de uma Europa do Conhecimento.
In the last decade the higher education in Portugal has suffered changes in their teaching-learning process, modifications, those which by extension see themselves reflected in the libraries of universities and polytechnics. This research focuses on the study on the study of five libraries integrated in the Polytechnic Institute of Santarém, in order to measure the current situation of these, as well as the degree of satisfaction of students/users in regard to them, considering their size organic- functional and service delivery in order to adapt them to new requirements. This is a descriptive, analytical and cross study which had a sample of 359 respondents, which was received all the questionnaires. The instruments used for data collection, a questionnaire was distributed to users of the libraries of the Polytechnic Institute of Santarém, divided into three parts: Social and Institutional characteristics of respondents; Relationship/Use of the respondents that attend the library of the IPS and the Grade respondents' Satisfaction with Services rendered and in relationship to Attitude /Service of information professionals these same libraries. From the results, demonstrates the need for better effectiveness of Documentary Units that integrate the Polytechnic Institute of Santarém, which involves the sharing and investment, in the level of technological and human resources, adapting them to the requirements proposed for the new Space European Higher Education - EEES. It is demonstrated also that in general the student/users of five libraries studied are moderately satisfied, in relation to the whole services provided by these as well as with the procedures professional technical personnel to perform functions of these documentary units. It is shown, need not only to reflect on the need to carry out regularly training of users (teachers and students) in order to provide their "empowerment" adequate to their needs, but also create synergies with the implementation of appropriate services, supported by the convergence of experiences and specific training of information professionals of IPS, which is constituted as an added value, the active role of students, to build a Europe of knowledge.
In the last decade the higher education in Portugal has suffered changes in their teaching-learning process, modifications, those which by extension see themselves reflected in the libraries of universities and polytechnics. This research focuses on the study on the study of five libraries integrated in the Polytechnic Institute of Santarém, in order to measure the current situation of these, as well as the degree of satisfaction of students/users in regard to them, considering their size organic- functional and service delivery in order to adapt them to new requirements. This is a descriptive, analytical and cross study which had a sample of 359 respondents, which was received all the questionnaires. The instruments used for data collection, a questionnaire was distributed to users of the libraries of the Polytechnic Institute of Santarém, divided into three parts: Social and Institutional characteristics of respondents; Relationship/Use of the respondents that attend the library of the IPS and the Grade respondents' Satisfaction with Services rendered and in relationship to Attitude /Service of information professionals these same libraries. From the results, demonstrates the need for better effectiveness of Documentary Units that integrate the Polytechnic Institute of Santarém, which involves the sharing and investment, in the level of technological and human resources, adapting them to the requirements proposed for the new Space European Higher Education - EEES. It is demonstrated also that in general the student/users of five libraries studied are moderately satisfied, in relation to the whole services provided by these as well as with the procedures professional technical personnel to perform functions of these documentary units. It is shown, need not only to reflect on the need to carry out regularly training of users (teachers and students) in order to provide their "empowerment" adequate to their needs, but also create synergies with the implementation of appropriate services, supported by the convergence of experiences and specific training of information professionals of IPS, which is constituted as an added value, the active role of students, to build a Europe of knowledge.
Descrição
Orientação: Gisélia Maria Martins Felício
Palavras-chave
CIÊNCIAS DOCUMENTAIS, SATISFAÇÃO DO UTILIZADOR, INSTITUTO POLITÉCNICO DE SANTARÉM, DOCUMENTAL SCIENCES, USER SATISFACTION DEGREE, MESTRADO EM CIÊNCIAS DOCUMENTAIS, BIBLIOTECAS UNIVERSITÁRIAS, UNIVERSITY LIBRARIES