A inteligência emocional como factor determinante da liderança : estudo de caso da Junta de Freguesia dos Olivais
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2018
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A Inteligência Emocional tem-se revelado essencial para a liderança, uma vez que as empresas estão mais competitivas. O presente trabalho pretendeu analisar a influência da Inteligência Emocional e com esta atua eficazmente. Tendo por base um estudo de caso prático (Junta de Freguesia dos Olivais), via questionário, obteve-se uma amostra de 52 (numa população de 95) e abordam-se os seguintes tópicos: Inteligência Emocional, estilo de liderança, desempenho e motivação.
Com a aplicação do questionário na Junta de Freguesia dos Olivais permitiu responder aos objetivos propostos: Analisar o nível de conhecimento que os líderes têm de Inteligência Emocional e como esta afeta a satisfação dos colaboradores, demonstrar uma relação entre liderança e Inteligência Emocional, investigar até que ponto esta ultima, será um fator relevante para as relações interpessoais e como as tomadas de decisão são influenciadas pelas emoções.
Tendo em conta o conhecimento que adveio do preenchimento do questionário por parte dos colaboradores da Junta de Freguesia, permitiu responder aos objetivos propostos: qual a relação da Inteligência Emocional com a liderança e como é que esta influencia o estilo do líder, traduzindo-se no desempenho do colaborador. Assim, constata-se que a Inteligência Emocional influencia a liderança, na medida em que esta está relacionada com tomadas de decisões, sendo as mesmas repercutidas na liderança exercida e por conseguinte na satisfação dos colaboradores havendo uma relação direta no desempenho dos mesmos (empenhamento, criatividade).
Emotional Intelligence has proved to be essential for leadership as companies are more competitive. The present work intends to analyse the influence of Emotional Intelligence and with this acts effectively. Based on a practical case study (Santa Maria dos Olivais Parish Council), a questionnaire was obtained from a sample of 52 (out of a population of 95) and the following topics were addressed: Emotional Intelligence, leadership style, performance and motivation. With the application of the questionnaire in the Town Council of Olivais allowed to respond to the proposed objectives: Analyse the level of knowledge that leaders have Emotional Intelligence and how it affects employee satisfaction, demonstrate a relationship between leadership and Emotional Intelligence, investigate until the latter point, will be a relevant factor for interpersonal relationships and how decision making is influenced by emotions. Taking into account the knowledge that came from filling in the questionnaire on the part of the Employees of the Town Council, it allowed to respond to the proposed objectives: what is the relationship between Emotional Intelligence and leadership and how does it influence the leader's style, translating into performance. Thus, it is verified that Emotional Intelligence influences leadership, insofar as it is related to decision making, being the same repercussions in the leadership exercised and therefore in the satisfaction of employees, having a direct relation in the performance of them (commitment, creativity).
Emotional Intelligence has proved to be essential for leadership as companies are more competitive. The present work intends to analyse the influence of Emotional Intelligence and with this acts effectively. Based on a practical case study (Santa Maria dos Olivais Parish Council), a questionnaire was obtained from a sample of 52 (out of a population of 95) and the following topics were addressed: Emotional Intelligence, leadership style, performance and motivation. With the application of the questionnaire in the Town Council of Olivais allowed to respond to the proposed objectives: Analyse the level of knowledge that leaders have Emotional Intelligence and how it affects employee satisfaction, demonstrate a relationship between leadership and Emotional Intelligence, investigate until the latter point, will be a relevant factor for interpersonal relationships and how decision making is influenced by emotions. Taking into account the knowledge that came from filling in the questionnaire on the part of the Employees of the Town Council, it allowed to respond to the proposed objectives: what is the relationship between Emotional Intelligence and leadership and how does it influence the leader's style, translating into performance. Thus, it is verified that Emotional Intelligence influences leadership, insofar as it is related to decision making, being the same repercussions in the leadership exercised and therefore in the satisfaction of employees, having a direct relation in the performance of them (commitment, creativity).
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Orientação: Felipa Cristina Henriques Rodrigues Lopes dos Reis
Palavras-chave
MESTRADO EM GESTÃO DE EMPRESAS, GESTÃO, GESTÃO DE EMPRESAS, LIDERANÇA, INTELIGÊNCIA EMOCIONAL, DESEMPENHO PROFISSIONAL, MANAGEMENT, BUSINESS MANAGEMENT, LEADERSHIP, EMOTIONAL INTELLIGENCE, PROFESSIONAL PERFORMANCE