A gestão de frota num operador aéreo : um estudo empírico aplicado à TAAG - Linhas Aéreas de Angola
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Data
2019
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Na aviação comercial a questão da gestão da frota condiciona as decisões estratégicas e obriga as companhias aéreas a pensar e repensar qual é a sua performance. A resposta passa por fazer-se uma identificação correta do mercado em que se atua, alinhada com o core business da companhia aérea e com a Operação.
A elaboração desta dissertação tem como objetivo estudar de que forma a gestão de frota na TAAG - Linhas Aéreas de Angola, é eficiente e vai ao encontro das necessidades do Mercado e dos Clientes.
O percurso metodológico adotado no presente trabalho, centra-se na pesquisa qualitativa, com a utilização do método da entrevista/ questionário e do caso de estudo. A dissertação visa contribuir para uma melhoria a nível de enriquecimento da literatura face ao tema escolhido referente ao panorama nacional, bem como, auxiliar os gestores e todos os demais interessados, na melhoria de tomada de decisão, constituindo deste modo, uma mais-valia.
De um modo global, os objetivos foram alcançados na sua plenitude. A escolha da frota para longo curso, B777 e para o médio curso B737NG foi apropriada pois, em termos de especificações e performance, estas aeronaves apresentavam padrões aceitáveis para a indústria reduzindo custos e contribuindo para melhoria performance/qualidade passageiro da TAAG. No entanto, parece existir um caminho a percorrer, em relação à melhoria da Operação em setores curtos (voos de curta duração, domésticos).
In commercial aviation, the issue of fleet management conditions strategic decisions and forces airlines to think and rethink their performance. The answer is to make a correct identification of the market in which it operates, aligned with the airline's core business and with the operation. The purpose of this dissertation is to study how fleet management in TAAG - Angolan Airlines is efficient and meets the needs of the market and customers. The methodological approach adopted in this paper focuses on qualitative research, using the interview / questionnaire method and the case study. The dissertation aims to contribute to an improvement in the enrichment of the literature in relation to the chosen theme related to the national panorama, as well as to help the managers and all other interested parties in the improvement of decision making, thus constituting an added value. Overall, the objectives have been fully achieved. The choice of the B777 and B737NG mid-haul fleet was appropriate as, in terms of specifications and performance, these aircraft met industry-acceptable standards while reducing costs and contributing to TAAG's improved performance / passenger quality. However, there seems to be a way to go in relation to improving Operation in short sectors (short-haul, domestic).
In commercial aviation, the issue of fleet management conditions strategic decisions and forces airlines to think and rethink their performance. The answer is to make a correct identification of the market in which it operates, aligned with the airline's core business and with the operation. The purpose of this dissertation is to study how fleet management in TAAG - Angolan Airlines is efficient and meets the needs of the market and customers. The methodological approach adopted in this paper focuses on qualitative research, using the interview / questionnaire method and the case study. The dissertation aims to contribute to an improvement in the enrichment of the literature in relation to the chosen theme related to the national panorama, as well as to help the managers and all other interested parties in the improvement of decision making, thus constituting an added value. Overall, the objectives have been fully achieved. The choice of the B777 and B737NG mid-haul fleet was appropriate as, in terms of specifications and performance, these aircraft met industry-acceptable standards while reducing costs and contributing to TAAG's improved performance / passenger quality. However, there seems to be a way to go in relation to improving Operation in short sectors (short-haul, domestic).
Descrição
Orientação: José
Manuel Ivo Carvalho Vicente
Palavras-chave
MESTRADO EM GESTÃO AERONÁUTICA, TRANSPORTES AÉREOS, GESTÃO AERONÁUTICA, GESTÃO DE FROTAS, TOMADA DE DECISÃO, NORMALIZAÇÃO, GESTÃO DA QUALIDADE, ANGOLA, AIR TRANSPORT, AVIATION MANAGEMENT, FLEET MANAGEMENT, DECISION MAKING, STANDARDIZATION, QUALITY MANAGEMENT, ANGOLA