Desenvolvimento de um método de avaliação de desempenho numa PME portuguesa de construção civil
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O presente projeto tem como objetivo o desenvolvimento de um método de Avaliação de Desempenho (AD) aplicado a uma Pequena e Média Empresa (PME) portuguesa do setor da construção civil, projetado para avaliar tanto o desempenho dos colaboradores operacionais como o desempenho dos cargos de gestão da empresa, sendo que os mesmos devem estar alinhados com os objetivos estratégicos organizacionais. A origem deste projeto surge pela falta de motivação, retenção e atração de colaboradores e pela nova atuação no mercado da empresa, a gestão de projetos de construção civil. A proposta integra métricas financeiras e não financeiras, com foco em indicadores-chave de desempenho (KPI´s), garantindo assim, uma abordagem justa, transparente e participativa, com o auxílio do método APPO (Avaliação Participativa por Objetivos). O projeto é orientado pela utilização de um método qualitativo, realizando-se uma análise profunda para explorar perceções, experiências ou interpretações, através do auxílio da revisão bibliográfica e estudos de caso. E aplicou-se a abordagem indutiva, pois a informação recolhida na construção deste projeto baseia-se na observação de casos específicos para formular conclusões ou generalizações. Já o método utilizado para a fundamentação de informação do projeto consiste na utilização do método de Investigação-Ação, que garante a integração dos colaboradores ao longo do processo, promovendo mudanças práticas. O objetivo principal deste projeto é auxiliar a empresa Habita Mais a alcançar um sistema que contribua para a sua sustentabilidade, otimize os seus recursos e reforce o compromisso dos colaboradores com os objetivos organizacionais. Além disso, este projeto promove a autonomia dos colaboradores e a melhoria contínua dos processos, com o intuito de aumentar a eficiência, produtividade e qualidade das funções e do desenvolver dos projetos organizacionais.
The aim of this project is to develop a Performance Appraisal (PA) method applied to a Portuguese Small and Medium-sized Enterprise (SME) in the construction sector, designed to assess both the performance of operational employees and the performance of the company's management positions, which must be aligned with the organizational strategic objectives. The origin of this project arises from the lack of motivation, retention and attraction of employees and the company's new role in the market, the management of construction projects. The proposal integrates financial and non-financial metrics, focusing on key performance indicators (KPIs), thus ensuring a fair, transparent and participatory approach, with the help of the APPO method (Participatory Evaluation by Objectives). The project is guided by the use of a qualitative method, carrying out an in-depth analysis to explore perceptions, experiences or interpretations, with the help of a literature review and case studies. And the inductive approach was applied, as the information gathered in the construction of this project is based on the observation of specific cases in order to formulate conclusions or generalizations. The method used to gather information for the project consists of using the Action Research method, which guarantees the integration of employees throughout the process, promoting practical changes. The main aim of this project is to help the Habita Mais company achieve a system that contributes to its sustainability, optimizes its resources and strengthens the commitment of employees to the organizational objectives. In addition, this project promotes employee autonomy and the continuous improvement of processes, with the aim of increasing the efficiency, productivity and quality of functions and the development of organizational projects.
The aim of this project is to develop a Performance Appraisal (PA) method applied to a Portuguese Small and Medium-sized Enterprise (SME) in the construction sector, designed to assess both the performance of operational employees and the performance of the company's management positions, which must be aligned with the organizational strategic objectives. The origin of this project arises from the lack of motivation, retention and attraction of employees and the company's new role in the market, the management of construction projects. The proposal integrates financial and non-financial metrics, focusing on key performance indicators (KPIs), thus ensuring a fair, transparent and participatory approach, with the help of the APPO method (Participatory Evaluation by Objectives). The project is guided by the use of a qualitative method, carrying out an in-depth analysis to explore perceptions, experiences or interpretations, with the help of a literature review and case studies. And the inductive approach was applied, as the information gathered in the construction of this project is based on the observation of specific cases in order to formulate conclusions or generalizations. The method used to gather information for the project consists of using the Action Research method, which guarantees the integration of employees throughout the process, promoting practical changes. The main aim of this project is to help the Habita Mais company achieve a system that contributes to its sustainability, optimizes its resources and strengthens the commitment of employees to the organizational objectives. In addition, this project promotes employee autonomy and the continuous improvement of processes, with the aim of increasing the efficiency, productivity and quality of functions and the development of organizational projects.