A perceção dos colaborações às ações de sustentabilidade da empresa : um estudo de caso em empresa angolana
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Data
2022
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Angola é um país com muitos recursos naturais, mas a par disto existe também uma grande
desigualdade social, onde muitos vivem situação de pobreza extrema, sem acesso à saúde, à
educação, à cultura, a oportunidades de encontrar uma vida melhor. Não é possível ao Estado
socorrer todas as carências vividas pelas populações de norte a sul, de este a oeste, sendo
necessário e preciso que as empresas, através da responsabilidade social corporativa
intervenham e ajudem a criar condições para melhorar a vida da população angolana. Nesta
investigação estudamos a intervenção da Unitel no que diz respeito à sua atuação neste sentido.
Abordamos este assunto tendo em conta duas vias. Em primeiro lugar estudamos a perceção
dos colaboradores, através de um processo de amostragem não aleatório, por conveniência,
sendo pedido aos mesmos que respondessem a um inquérito. A maior parte das questões
apresentadas deu lugar a uma média superior a quanto pontos, num total de cinco, destacando se os itens relacionados com “A nossa empresa sempre paga os seus impostos de forma regular
e contínua”, cuja média foi de 4,73 pontos, seguindo-se a questão “a satisfação do cliente é
muito importante para a nossa empresa”, que obteve uma média de 4,71 e em terceiro lugar “a
nossa empresa cumpre os regulamentos de forma completa e rápida”, com 4,59 pontos, sendo,
portanto reconhecidas as práticas de RSC na dimensão externa. Em segundo lugar, recolhemos
informação acerca dos programas desenvolvidos pelo Unitel, no âmbito da sua
Responsabilidade Social Corporativa, explanados nos seus Relatórios. A partir deles foi
possível concluir que a Unitel desenvolve várias ações, no campo da saúde, educação,
empoderamento económico, cultura e desporto, com o objetivo de criar oportunidades para as
populações mais vulneráveis, com especial incidência vida e futuro das crianças e das mulheres.
Também a partir do inquérito foi possível concluir que a Unitel promove ações internas e
externas, que aos colaboradores e aos clientes são dadas oportunidades de crescerem e
alcançarem melhores condições de vida. A sua ação social passa por motivar os próprios
colaboradores a investirem na sua educação e a participar ativamente nos projetos
desenvolvidos. As ações desenvolvidas pela Unitel estão alinhadas com o Plano de
Desenvolvimento Nacional de Angola para 2018-2020, e com os objetivos de Desenvolvimento
Sustentável das Nações Unidas (Agenda 2030).
Angola is a country with many natural resources, but alongside this there is also great social inequality, where many live-in extreme poverty, without access to health, education, culture, and opportunities to find a better life. It is not possible for the State to help all the needs experienced by populations from north to south, from east to west, and it is necessary and necessary that companies, through corporate social responsibility, intervene and help create conditions to improve the lives of the Angolan population. In this investigation, we study Unitel's intervention about its performance in this regard. We approach this issue in two ways. First, we studied the perception of employees, through a non-random sampling process, for convenience, being asked to respond to a survey. Most of the questions presented gave rise to an average higher than how many points, in a total of five, highlighting the items related to "Our company always pays its taxes regularly and continuously", whose average was 4, 73 points, followed by the question "customer satisfaction is very important to our company", which obtained an average of 4.71 and in third place "our company complies with regulations completely and quickly", with 4 .59 points, therefore, the CSR practices in the external dimension are recognized. Secondly, we collect information about the programs developed by Unitel, within the scope of its Corporate Social Responsibility, explained in its Reports. From them, it was possible to conclude that Unitel develops several actions, in the field of health, education, economic empowerment, culture and sport, with the objective of creating opportunities for the most vulnerable populations, with a special focus on the life and future of children and women. Also from the survey, it was possible to conclude that Unitel promotes internal and external actions, that employees and customers are given opportunities to grow and achieve better living conditions. Its social action involves motivating its employees to invest in their education and actively participate in the projects developed. The actions developed by Unitel are in line with Angola's National Development Plan for 2018-2020, and with the Sustainable Development goals of the United Nations (2030 Agenda).
Angola is a country with many natural resources, but alongside this there is also great social inequality, where many live-in extreme poverty, without access to health, education, culture, and opportunities to find a better life. It is not possible for the State to help all the needs experienced by populations from north to south, from east to west, and it is necessary and necessary that companies, through corporate social responsibility, intervene and help create conditions to improve the lives of the Angolan population. In this investigation, we study Unitel's intervention about its performance in this regard. We approach this issue in two ways. First, we studied the perception of employees, through a non-random sampling process, for convenience, being asked to respond to a survey. Most of the questions presented gave rise to an average higher than how many points, in a total of five, highlighting the items related to "Our company always pays its taxes regularly and continuously", whose average was 4, 73 points, followed by the question "customer satisfaction is very important to our company", which obtained an average of 4.71 and in third place "our company complies with regulations completely and quickly", with 4 .59 points, therefore, the CSR practices in the external dimension are recognized. Secondly, we collect information about the programs developed by Unitel, within the scope of its Corporate Social Responsibility, explained in its Reports. From them, it was possible to conclude that Unitel develops several actions, in the field of health, education, economic empowerment, culture and sport, with the objective of creating opportunities for the most vulnerable populations, with a special focus on the life and future of children and women. Also from the survey, it was possible to conclude that Unitel promotes internal and external actions, that employees and customers are given opportunities to grow and achieve better living conditions. Its social action involves motivating its employees to invest in their education and actively participate in the projects developed. The actions developed by Unitel are in line with Angola's National Development Plan for 2018-2020, and with the Sustainable Development goals of the United Nations (2030 Agenda).
Descrição
Orientação: João Miguel Borralho
Palavras-chave
MESTRADO EM CONTABILIDADE E FISCALIDADE, CONTABILIDADE, ACCOUNTING, DESENVOLVIMENTO ECONÓMICO, ECONOMIC DEVELOPMENT, EDUCAÇÃO, EDUCATION, SAÚDE, HEALTH, RESPONSABILIDADE SOCIAL, SOCIAL RESPONSIBILITY, CORPORAÇÕES, CORPORATIONS, ANGOLA