Quais as habilidades transversais mais importantes numa situação de crise inesperada no contexto aeroportuário?
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Data
2022
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Esta pesquisa visa identificar quais habilidades transversais são mais valiosas para a gestão
de crises no setor aeroportuário, especificamente durante uma crise sanitária como a pandemia de
COVID-19. Para isso, realizamos entrevistas semiestruturadas com stakeholders do setor de
aviação que estiveram trabalhando durante a crise do COVID-19 em seus primeiros meses. Essas
entrevistas seguiram a estrutura da Critical Incidents Technique (Flanagan, 1954), que nos permitiu
focar o processo de entrevista em um incidente de cada vez. Para a análise dos dados coletados,
optou-se pela utilização de técnicas de análise de conteúdo, orientada pelo modelo PrOCESS
(Martins et al. 2021), que categoriza 18 principais soft skills para gestão de crises. Os resultados
desta investigação exploratória mostram um conjunto de competências específicas que foram mais
valiosas para os stakeholders do setor da aviação durante a crise da pandemia de COVID-19, bem
como outras competências que consideraram úteis em cenários com resultados negativos. Esta
pesquisa apresenta um conjunto valioso de descobertas para as partes interessadas do setor de
aviação para lidar com a crise atual e futura. Além disso, este estudo pode auxiliar no
desenvolvimento de planos, medidas e políticas de prevenção mais robustos para a prevenção de
crises.
This research aims to identify which soft skills are more valuable for crisis management in the airport sector, specifically during a health crisis such as the COVID-19 pandemic crisis. For this purpose, we conducted semi-structured interviews with stakeholders from the aviation sector that were working during the COVID-19 crisis in its early months. These interviews followed the Critical Incidents Technique framework (Flanagan, 1954), which allowed us to focus the interviewing process in one incident at a time. For the analysis of the collected data, we opted for a content analysis, guided by the PrOCESS model (Martins et al, 2021), that categorizes 18 main soft skills for crisis management. This exploratory investigation’s results show a set of specific skills that were more valuable to the stakeholders of the aviation sector during the COVID-19 pandemic crisis, as well as other skills that they felt could have been useful in scenarios with negative outcomes. This research presents presents a valuable set of findings to the stakeholders of the aviation sector for dealing with current and upcoming crisis. Furthermore, this study can aid in the development of more robust crisis prevention plans, measures, and policies.
This research aims to identify which soft skills are more valuable for crisis management in the airport sector, specifically during a health crisis such as the COVID-19 pandemic crisis. For this purpose, we conducted semi-structured interviews with stakeholders from the aviation sector that were working during the COVID-19 crisis in its early months. These interviews followed the Critical Incidents Technique framework (Flanagan, 1954), which allowed us to focus the interviewing process in one incident at a time. For the analysis of the collected data, we opted for a content analysis, guided by the PrOCESS model (Martins et al, 2021), that categorizes 18 main soft skills for crisis management. This exploratory investigation’s results show a set of specific skills that were more valuable to the stakeholders of the aviation sector during the COVID-19 pandemic crisis, as well as other skills that they felt could have been useful in scenarios with negative outcomes. This research presents presents a valuable set of findings to the stakeholders of the aviation sector for dealing with current and upcoming crisis. Furthermore, this study can aid in the development of more robust crisis prevention plans, measures, and policies.
Descrição
Orientação: Maria Helena Martins ; coorientação: Lúcia Silva Piedade
Palavras-chave
MESTRADO EM GESTÃO DE EMPRESAS, GESTÃO, COMPETÊNCIAS TRANSVERSAIS, AEROPORTOS, GESTÃO DE CRISES, CRISES SANITÁRIAS, COVID-19, MANAGEMENT, TRANSVERSAL SKILLS, AIRPORTS, CRISIS MANAGEMENT, HEALTH CRISIS