Stress ocupacional dos assistentes sociais em contexto de SAD
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2024
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A pressão sentida no local de trabalho decorrente das condições de trabalho desajustadas às expectativas de cada colaborador gera custos tanto na saúde do trabalhador como nas organizações/instituições. Segundo a literatura, o stress ocupacional decorre do contacto constante ou prolongado dessas pressões. A presente dissertação aborda o tema de stress ocupacional nos assistentes sociais que exercem funções em contexto de SAD. Para o presente estudo foram identificados 63 assistentes sociais, que constituem a amostra. Os objetivos consistiam em analisar o nível global de stress ocupacional dos assistentes sociais a trabalhar em SAD; identificar as principais fontes de stress relativas ao trabalho e perceber que tipo de relações se estabelecem entre as variáveis sociodemográficas e de enquadramento laboral com a perceção do stress ocupacional destes profissionais. Para tal, optou-se por uma metodologia quantitativa e a recolha de dados efetuou-se através de inquérito por questionário, cujo link foi enviado por email a várias instituições do SAD identificadas através da Carta Social. A análise e tratamento dos dados realizou-se com auxílio de Software IBM SPSS Statistics, versão 28. Os resultados apurados revelam a existência de níveis elevados de stress entre os assistentes sociais inquiridos. Quanto às fontes de stress, os resultados indicam a carreira e remuneração, excesso de trabalho, problemas familiares e relação com utentes como as principais fontes de stress. O teste das correlações entre as fontes de stress indica associações positivas e maioritariamente moderadas, destacando uma associação forte entre o excesso de trabalho e os problemas familiares. Os resultados encontrados neste estudo revelam níveis altos de stress entre as/os assistentes sociais inquiridos, destacando-se as/os assistentes sociais com funções de coordenação de instituições, o que nos leva a concluir quanto maiores forem as responsabilidades, maior será a pressão sentida perante profissão, o que pode influencia o aparecimento de stress. Palavras-chave: Assistente Social, Trabalho, Stress Ocupacional, Serviço de Apoio Domiciliário
The pressure felt in the workplace as a result of working conditions that are not in line with the expectations of each employee generates costs both for the health of the worker and for organizations/institutions. According to the literature, occupational stress results from constant or prolonged contact with these pressures. This dissertation addresses the issue of occupational stress in social workers who work in the context of SAD. For this study, 63 social workers were identified as the sample. The objectives were to analyze the overall level of occupational stress of social workers working in SAD; to identify the main sources of work-related stress and to understand what kind of connections are established between sociodemographic and work environment variables and the perception of occupational stress of these professionals. To this end, we opted for a quantitative methodology and data was collected through a questionnaire survey, the link to which was sent by email to various SAD institutions identified through the Social Charter. The data was analyzed and processed using IBM SPSS Statistics software, version 28. The results show that there are high levels of stress among the social workers surveyed. As for the sources of stress, the results indicate career and remuneration, overwork, family problems and relationships with users as the main sources of stress. The correlation test between the sources of stress indicates positive and mostly moderate associations, highlighting a very strong association between overwork and family problems. The results found in this study reveal high levels of stress among the social workers surveyed, with social workers with institutional coordination roles standing out, which leads us to conclude that the greater the responsibilities, the greater the pressure felt in the profession, which can influence the appearance of stress. Keywords: Social Worker, Work, Occupational Stress, Domiciliary Support Service
The pressure felt in the workplace as a result of working conditions that are not in line with the expectations of each employee generates costs both for the health of the worker and for organizations/institutions. According to the literature, occupational stress results from constant or prolonged contact with these pressures. This dissertation addresses the issue of occupational stress in social workers who work in the context of SAD. For this study, 63 social workers were identified as the sample. The objectives were to analyze the overall level of occupational stress of social workers working in SAD; to identify the main sources of work-related stress and to understand what kind of connections are established between sociodemographic and work environment variables and the perception of occupational stress of these professionals. To this end, we opted for a quantitative methodology and data was collected through a questionnaire survey, the link to which was sent by email to various SAD institutions identified through the Social Charter. The data was analyzed and processed using IBM SPSS Statistics software, version 28. The results show that there are high levels of stress among the social workers surveyed. As for the sources of stress, the results indicate career and remuneration, overwork, family problems and relationships with users as the main sources of stress. The correlation test between the sources of stress indicates positive and mostly moderate associations, highlighting a very strong association between overwork and family problems. The results found in this study reveal high levels of stress among the social workers surveyed, with social workers with institutional coordination roles standing out, which leads us to conclude that the greater the responsibilities, the greater the pressure felt in the profession, which can influence the appearance of stress. Keywords: Social Worker, Work, Occupational Stress, Domiciliary Support Service
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SOCIAL WORK, SOCIAL WORKERS, ACTIVE AGEING, OCCUPATIONAL STRESS, DOMICILIARY CARE, LABOUR, MESTRADO EM SERVIÇO SOCIAL - GESTÃO DE UNIDADES SOCIAIS E DE BEM-ESTAR, SERVIÇO SOCIAL, ASSISTENTES SOCIAIS, ENVELHECIMENTO ATIVO, STRESS OCUPACIONAL, APOIO DOMICILIÁRIO, TRABALHO, Mestrado em Serviço Social - Gestão de Unidades Sociais e de Bem-Estar